Kids Help Phone’s Live Chat counselling service is anonymous and confidential. (To find out more about what that means, check out our online chat service’s privacy policy, which includes information on duty to report.) During a conversation, one of our counsellors will listen and ask questions to help you navigate through challenges and think about next steps that work for you.
An average chat session at Kids Help Phone is about 45 minutes. Some conversations are shorter/longer, and that’s OK! It’s important to go at your own pace. You may find it beneficial to think about what’s most important to talk about while you’re in the lineup (making a list of priorities can help!).
The average wait time to connect with a counsellor is about 30 minutes. You can check out our other e-mental health support services to find out if they may be an option for you.
Remember, if you or someone you know is in immediate danger, it’s important to get support right away. You can contact a safe adult, the emergency services in your area and/or mobile crisis support (if available) for help.
At Kids Help Phone, we want you to feel safe and respected. Our counsellors and team deserve respect and safety, too. We want to let you know that if we notice inappropriate or harmful behaviour during a chat session, we may need to end the conversation. If you have any questions, you can share them with a counsellor or ask to speak to a counselling manager. You can also review our Terms of service for more information.
